Remana Jewellery PTY LTD (ABN: 84619568112) is committed to protecting your privacy. This policy outlines how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
When you visit our store or make a purchase, we collect the following personal information:
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Order Details: Name, shipping address, billing address, and phone number.
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Contact Info: Email address (for order updates and marketing, if opted-in).
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Technical Data: IP address, browser type, and device information (collected automatically via our E-Commerce platform and cookies).
We use your information strictly for:
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Fulfillment: Processing your payment and shipping your order via Australia Post.
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Communication: Sending order confirmations and responding to customer service inquiries.
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Marketing: Sending newsletters only if you have explicitly "opted-in."
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Legal: Complying with tax and Australian consumer law requirements.
We share your information with trusted third parties to run our business:
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Big Cartel: Our e-commerce platform.
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Payment Processors: Stripe (we never see or store your credit card details).
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Shipping: Australia Post (to generate your shipping label).
We take reasonable steps to protect your data from unauthorized access. Your personal information is stored securely through our E-commerce platform’s encrypted servers. We only keep your data for as long as necessary to fulfill our legal and tax obligations.
Under Australian law, you have the right to:
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Access: Request a copy of the personal information we hold about you.
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Correction: Ask us to update or fix inaccurate information.
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Erasure: Request that we delete your data (subject to our legal record-keeping requirements).
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Opt-out: Unsubscribe from marketing emails at any time via the link in the footer.
For any privacy-related questions or to exercise your rights, please contact us at:
Email: [email protected]